FREQUENTLY ASKED QUESTIONS
Prepare for an awesome VR experience!
Your session starts at the booked time. The first half hour consists of warming up with our Single Player VR. But of course there is more! The second half hour is for our main game. During and after this hour you can get drinks & bites at our bar.
An example to clarify:
Booked time 13.00,
12.45 Arrival - Time to check in, store your belongings and have a nice drink.
13.00 Start Single Player VR - Here you play 1 by 1 on our single player stations to warm up. Ofcourse, take the time to enjoy a drink or snack.
13.30 Start Main Game - You've been able to practice for a while, get ready for the real deal! You and your team get to play the VRgame of your choice in the main VR-room.
14.00 Done....but there's still some time to discuss the scores and of course, while enjoying a well-deserved drink or snack!
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We have lockers where you can store your belongings. These lockers have a size of L: 15.7 inch x W: 9.8 inch x D: 16.9 inch.
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With the arrival of the GDPR (General Data Protection Regulation) our privacy statement has been tightened up per 25 May 2018. In terms of content, nothing has changed for us, since we always (have) handle(d) your data carefully. We have, however, worked hard to give you sufficient insight into how we handle your personal data, in accordance with the GDPR.
What we do not do is ask (again) for permission to process your personal data. The VR Arcade only processes very limited personal data on the basis of your permission. We have already recorded this permission in the past. If you are a member you can change your preferences or permission in your account on our website. If you are not a member, please use the unsubscribe link at the bottom of one of our newsletters.
You can consult our new privacy statement on this website. If you still have questions after reading this, please contact us.
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Dizziness
Our hardware and games are designed in such a way that it avoids dizziness and other unpleasant feelings that VR can cause in some cases. Untill now no one had had real problems caused by playing in de VR Arcade. However: if for some reason you are worried about it, or don't feel good, our personnel is trained to help you!
Walking into walls
If you approach an actual wall, the game gives you a clear warning. As long as you follow the game's instructions, you will not have to take of the VR-goggles during the game and you won't walk into a wall.
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The full stamp card (4 stamps) can be exchanged for one ticket. You can make a reservation by sending an e-mail to info@lightningvr.com. Indicate for which location you want to book, date and time, plus of course which game, how many players and how many stamp cards you want to hand in. You can already view all available time slots via the "book now" button. Don't forget to bring the stamp card with you on matchday to hand it in on location.
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After completing your booking we will send an automatic booking confirmation. Have you already checked the spam? All payment details are also stated in the booking confirmation.
If you have not received a confirmation, you can contact info@lightningvr.com; state your name, location and playing date.
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In Delft the discount of 50% applies to the age < 18 years on all days and times.
In Amsterdam this is limited to the following days and times:
- Wednesday: 12.00 – 17.00
- Saturday: 12:00 – 14:00
- Sunday: 12:00 – 15:00
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Regular (online) bookings
If it is not possible to attend to the existing booking, a voucher can be requested for 100% of the purchase value. This can be done before the booking via the link from the confirmation email, but also via customer service. For this, an email can be sent to info@lightningvr.com.
Group arrangement (quotations/invoices)
Quotations must be accepted 7 days in advance, during which the total number of players is also definitively determined. This quantity is also billed. If there are fewer players during the booking than stated on the offer, the slots may be played, which means that some can play 2x. If this is not used, no compensation will be made.
This sounds harsh, but we reserve the time slots and schedule our staff early to give everyone a great VR experience. We do adjust the actual number of players on the invoice for drink packages.
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If the time of your preference is no longer visible, it may fall outside of our opening hours or the time slot has already been booked. The calendar online corresponds to the calendar of our locations. We hope you can find another suitable time to come and play!
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You can easily book up to 20 people on this website online yourself.
Via the button at the top right "book now" you can see the places still available and corresponding prices. After completing your booking you will receive an email with the confirmation and all the "need to know". Read this email carefully!
For group packages from 20 people you can submit a request via our group packages page request groups.
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For sure! We have a special VR group arrangements for groups of more then 20 people.
Group arrangements with a minimum of 21 players are possible, in consultation, outside of our opening hours.
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If the frame is smaller than 142 mm wide and 50 mm high, then it fits in our VR glasses. At our locations there is the possibility to adjust whether your frame fits in our glasses. However: if possible, we recommend to wear contact lenses.
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You must be able to walk around during the entire game with a backpack on your back, VR glasses on your head and being able to use both hands. For this reason, our experience is (currently and unfortunately) not wheelchair friendly.
We do not recommend the game for pregnant women and people with severe heart condition or epilepsy. Do you have another condition and do you want to be sure that it does not cause any problems while playing? Then contact us via info@lightningvr.com.
Note: players under the clear influence of alcohol and / or drugs can be refused without the right to a refund.
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Because of the safety rules and the necessary gear, the minimum age is set at 10 years.
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You play with us with a maximum of 8 players at a time in Delft and 6 in Amsterdam.
If you want to reserve for more players you need several, continuous sessions.
If you book for less than the maximum amount of people in your slot, it is possible that other players participate in the same session. If you prefer to keep the session exclusive, select the "no random players" option when making your reservation.
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For a VR session we charge a full hour from your booked time. Sessions always start on the full or half hour.
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This is the way to let your child enjoy a VR adventure with their friends and family during a birthday or other celebration.
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Children can play VR with breaks without adverse effects. We have written a blog about this based on scientific research. Read the blog here.
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The entire VR experience lasts 1 hour with one game, including mini-games and instructions. With a second game, the experience lasts 2 hours.
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We use the industry-standard HTC Vive Pro 3. This headset offers the best graphic results and has light and smart lenses, making it less likely for children to get tired from wearing it.
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Yes, during the VR kids party, two hosts are present to ensure everything runs smoothly.
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You play at our locations in Amsterdam or Delft.
Amsterdam location: Asterweg 19E1, 1031 HL Amsterdam
Delft location: Rijksstraatweg 43 A, 2645 BT Delfgauw
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We allow a maximum of 6 people per group in the free roam arcade area. For larger groups, you will need to split the group.
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Yes, you can consult our FAQ or contact our helpdesk for further questions.
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No, we have everything in-house. It might be fun to take some photos during the kids party.
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It is important to know if any children with epilepsy are joining, as they may react to the flickering of the games. This responsibility lies with the parent/guardian.
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This rarely happens because children naturally move around the space. Should this happen, we check the calibration of the VR headset. If this does not help, the child may not tolerate VR well. We give this child extra tokens for our non-VR games.
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Our games are designed so that the chances of children bumping into each other are very small. They can see each other in-game and every real pillar in the space is also included in the game. We always advise children to respect walls in the game.
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Children from 8 years old are welcome. Children between 8 and 10 years old can only play the game Toonstrike. Our other titles are a bit more thrilling and we recommend them for children aged 10+.
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After each play session, the VR headsets are disinfected, ensuring your child gets a clean headset.
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Our headsets fit over a normal pair of glasses, so you can play with clear vision.
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Toonstrike (from 8 years old): Defend the Earth against funny monsters with your friends.
Overrun 1 + 2 (from 10 years old): Defend the Earth against zombies with your friends.
Strike Team Delta (from 10 years old): Save the Earth from an alien invasion.
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The best way is to fill out the contact form via: Contact
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Book directly via: Book Tickets
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Clothing in which they can run, crawl, and jump.
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We recommend booking 6 - 8 weeks in advance. You can see which time slots are still available through our booking portal.
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If an error occurs, we try to fix it as soon as possible. If we cannot fix it quickly enough, we offer an appropriate solution, such as a refund.
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Parents can stay, watch, and even join in.
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No, there are not. We recommend bringing your own food for children with food allergies.
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Yes, this is allowed to make the VR kids party even more fun.
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We have toasties, bitterballen, chips, and candy bars. We can also arrange pizzas or other food if we know in advance, through our catering partners in Amsterdam and Delft.
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We already offer a 50% discount for children, plus an additional 20% discount on a second game. For groups of 30+ children, we recommend requesting a quote for a tailored experience.
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€ 18.95 per child, per game. For a second game, you receive a 20% discount.
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We make a clear distinction by making Toonstrike only available for children under 10 years old. We always recommend watching the trailer and reading the game information, as some children may be more sensitive than others.
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Our recommended age is 10 years and up. Our game Toonstrike is also playable for slightly younger visitors, provided the VR equipment fits.
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Yes, you can. Did you know that we have more than 10 different specialty beers on the menu? Additionally, we offer appetizers and snacks.
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We can give a non-binding demo to alleviate fear. If this does not work, we will proceed with one person less. A child does not have to do anything they do not want to do, and the rest of the group will still have an unforgettable experience.
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This depends on the amount of games you are going to play. To give you a better idea, we have developed the illustration below.
Total game time in VR is based on 1 hour / 1 game: 35 minutes
Total game time in VR is based on 2 hours / 2 games: 60 minutes
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The price for a regular ticket is €39.95. Children and youths under 18 years receive a 50% discount and pay only €19.90.
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The game you book with us lasts a total of 20 minutes. Additionally, you get 8 minutes of VR time to play RevolVR 3 against your friends. The remaining time is spent on instructions and discussing strategies with your team. This brings the total experience to 50 minutes for one game, and 90 minutes for two games.
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Our recommended age is 10 years and older. Our game Toonstrike can also be played by slightly younger visitors, provided the VR equipment fits.
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Yes, you can. Did you know, for instance, that we have more than 10 different specialty beers on our menu? We also offer appetizers and snacks.
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The game you book with us lasts a total of 20 minutes of the experience. You also get an additional 8 minutes of VR time to play RevolVR 3 against your friends. The remaining time includes instructions and consultation with your team. This brings the experience to 50 minutes for booking one game, and 90 minutes for two games.
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There are various places where you can park in Amsterdam. Just make sure to turn on your parking app, as, unfortunately, parking here is not free.
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The price for a regular ticket is 29.95. Children and youth under 18 receive a 50% discount and pay only 14.95.
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Parking is easy right in front of Lightning VR, and it is free.
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