FREQUENTLY ASKED QUESTIONS
Dizziness
Our hardware and games are designed in such a way that it avoids dizziness and other unpleasant feelings that VR can cause in some cases. Untill now no one had had real problems caused by playing in de VR Arcade. However: if for some reason you are worried about it, or don't feel good, our personnel is trained to help you!
Walking into walls
If you approach an actual wall, the game gives you a clear warning. As long as you follow the game's instructions, you will not have to take of the VR-goggles during the game and you won't walk into a wall.
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Regular (online) bookings
If it is not possible to attend to the existing booking, a voucher can be requested for 100% of the purchase value. This can be done before the booking via the link from the confirmation email, but also via customer service. For this, an email can be sent to info@lightningvr.com.
Group arrangement (quotations/invoices)
Quotations must be accepted 7 days in advance, during which the total number of players is also definitively determined. This quantity is also billed. If there are fewer players during the booking than stated on the offer, the slots may be played, which means that some can play 2x. If this is not used, no compensation will be made.
This sounds harsh, but we reserve the time slots and schedule our staff early to give everyone a great VR experience. We do adjust the actual number of players on the invoice for drink packages.
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The full stamp card (4 stamps) can be exchanged for one ticket. You can make a reservation by sending an e-mail to info@lightningvr.com. Indicate for which location you want to book, date and time, plus of course which game, how many players and how many stamp cards you want to hand in. You can already view all available time slots via the "book now" button. Don't forget to bring the stamp card with you on matchday to hand it in on location.
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With the arrival of the GDPR (General Data Protection Regulation), our privacy policy has been updated as of May 25, 2018. For us, nothing has changed in substance, as we always handle your data with care.
What we don't do is ask for your permission again to process personal data. VR Arcade processes only limited personal data based on your consent. We have already recorded this consent in the past.
You can view our new privacy policy on this website. If you have any questions after reading it, feel free to contact us.
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After completing your booking we will send an automatic booking confirmation. Have you already checked the spam? All payment details are also stated in the booking confirmation.
If you have not received a confirmation, you can contact info@lightningvr.com; state your name, location and playing date.
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If the time of your preference is no longer visible, it may fall outside of our opening hours or the time slot has already been booked. The calendar online corresponds to the calendar of our locations. We hope you can find another suitable time to come and play!
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For sure! We have a special VR group arrangements for groups of more then 20 people.
Group arrangements with a minimum of 21 players are possible, in consultation, outside of our opening hours.
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If the frame is smaller than 142 mm wide and 50 mm high, then it fits in our VR glasses. At our locations there is the possibility to adjust whether your frame fits in our glasses. However: if possible, we recommend to wear contact lenses.
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You must be able to walk around during the entire game with a backpack on your back, VR glasses on your head and being able to use both hands. For this reason, our experience is (currently and unfortunately) not wheelchair friendly.
We do not recommend the game for pregnant women and people with severe heart condition or epilepsy. Do you have another condition and do you want to be sure that it does not cause any problems while playing? Then contact us via info@lightningvr.com.
Note: players under the clear influence of alcohol and / or drugs can be refused without the right to a refund.
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Because of the safety rules and the necessary gear, the minimum age is set at 8 years.
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You play with us with a maximum of 6 players.
If you want to reserve for more players you need several, continuous sessions.
If you book for less than the maximum amount of people in your slot, it is possible that other players participate in the same session. If you prefer to keep the session exclusive, select the "no random players" option when making your reservation.
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This is the way to let your child enjoy a VR adventure with their friends and family during a birthday or other celebration.
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Children can play VR with breaks without adverse effects. We have written a blog about this based on scientific research. Read the blog here.
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The entire VR experience lasts 30 minutes with one game, including instructions. The total play time in VR is 20 minutes.
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We use the industry-standard HTC Vive Pro 3. This headset offers the best graphic results and has light and smart lenses, making it less likely for children to get tired from wearing it.
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No, we have everything in-house. It might be fun to take some photos during the kids party.
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It is important to know if any children with epilepsy are joining, as they may react to the flickering of the games. This responsibility lies with the parent/guardian.
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This rarely happens because children naturally move around the space. Should this happen, we check the calibration of the VR headset. If this does not help, the child may not tolerate VR well. We give this child extra tokens for our non-VR games.
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Our games are designed so that the chances of children bumping into each other are very small. They can see each other in-game and every real pillar in the space is also included in the game. We always advise children to respect walls in the game.
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Children between 8 and 10 years old can play 7 unique games.
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After each play session, the VR headsets are disinfected, ensuring your child gets a clean headset.
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The best way is to fill out the contact form via: Contact
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Clothing in which they can run, crawl, and jump.
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We recommend booking 6 - 8 weeks in advance. You can see which time slots are still available through our booking portal.
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If an error occurs, we try to fix it as soon as possible. If we cannot fix it quickly enough, we offer an appropriate solution, such as a refund.
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Parents can stay, watch, and even join in.
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No, there are not. We recommend bringing your own food for children with food allergies.
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Yes, this is allowed to make the VR kids party even more fun.
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We have toasties, bitterballen, chips, and candy bars. We can also arrange pizzas or other food if we know in advance, through our catering partners in Amsterdam and Delft.
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We already offer a 50% discount for children, plus an additional 20% discount on a second game. For groups of 30+ children, we recommend requesting a quote for a tailored experience.
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€ 14.45 per child, per game. For a second game, you receive a 20% discount.
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We make a clear distinction by making 7 games only available for children under 8 years old. We always recommend watching the trailer and reading the game information, as some children may be more sensitive than others.
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Yes, you can. Did you know that we have more than 10 different specialty beers on the menu? Additionally, we offer appetizers and snacks.
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We can give a non-binding demo to alleviate fear. If this does not work, we will proceed with one person less. A child does not have to do anything they do not want to do, and the rest of the group will still have an unforgettable experience.
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There are various places where you can park in Amsterdam. Just make sure to turn on your parking app, as, unfortunately, parking here is not free.
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